You have a right to expect prompt and courteous service.  If you are unhappy with the service you have received from the British Embassy in Riga, or you feel that you have been treated unfairly or inappropriately, you can make a written complaint to us as follows:

Visa complaints:

The Regional Entry Clearance Manager
Consular and Visa Section
British Emnbassy
Ul. Emilii Plater 28
00-688 Warsaw
Poland
Fax: + 48 22 311 0250
e-mail: CEERegionalECM@fco.gov.uk

Consular complaints:

Mr David Muir
HM Vice Consul
British Embassy
J Alunana iela 5
LV-1010
Riga
Fax: +371 67774707
e-mail: british.embassy@apollo.lv 

General complaints:

Mr Daniel Grzenda
Deputy Head of Mission
British Embassy
J Alunana iela 5
LV-1010
Riga
Fax: + 371 67774707
e-mail: british.embassy@apollo.lv

In all instances you are asked to provide your name, address and telephone number, a clear description of your complaint and as much detail of names, dates, places and other background as possible. If your complaint is related to a visa service, please include the type/date of application and any reference number(s).

• All complaints will be reviewed and you will receive an acknowledgment of receipt of the complaint within 3 days and a reply within 20 working days from the date we receive your complaint in our office.
• We will investigate the complaint fully. The person who investigates the complaint should not be directly connected to the case or complaint and will usually be senior to any officer who a complaint has been made against.
• We will record and examine complaints, and use the information to improve the service we provide.

If you are not satisfied with our response:

• on consular complaints, you can write directly to either the FCO Director of Consular Services at

Foreign and Commonwealth Office
Old Admiralty Building
Spring Gardens
London
SW1A 2PA,

a Foreign Office Minister, or your MP, asking them to raise the complaint with the FCO. If you have made your complaint through your MP and are still not happy with the reply that we have given, you can contact the Parliamentary Ombudsman. More details can be found on his website at www.ombudsman.org.uk.

• on visa complaints, you can write directly to either

UK Visas
Foreign and Commonwealth Office
King Charles Street
London SW1A 2PA,

a Foreign Office Minister, or your MP, asking them to raise the complaint with the FCO. If you have made your complaint through your MP and are still not happy with the reply that we have given, you can contact the Parliamentary Ombudsman. More details can be found on his website at www.ombudsman.org.uk.